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Shipping & Returns

Returns

Global Vapor Supply ("GVS") offers a 30 day exchange policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange it must be within the 30 day period from the date of purchase.

GVS does not offer refunds we only offer product exchanges for MANUFACTURER DEFECTS/ERRORS ONLY.

Gift cards and/or gift certificates are non-refundable.

For products purchased from retail stores, please contact the store you purchased the product from directly to inquire about their returns policies.

Please do not send your purchase back to the manufacturer unless instructed otherwise by GVS.

Exchange Process
Ship returns after speaking with Customer Service to 1603 Route 9, Suite 2, Halfmoon, NY  12065.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange product will be shipped out within a certain amount of days.

Late or missing exchanges

If you haven’t received your exchange yet, first check the packages status via USPS/FedEx Tracking Number on their website.
If the package shows delivered to your address but you did not receive it, you need to contact the shipping company to investigate the matter. GVS is not responsible for shipments once they leave our manufacturing facilities.
If you’ve done all of this and need further assistance, please contact GVS Customer Service.

Shipping

To return your product, you should mail your product to: 1603 Route 9, Suite 2, Halfmoon, NY  12065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International shipments are sometimes complicated.  With many regulations not being completely clear, there is a risk when shipping internationally.  In some cases an order may be delayed for several months, taken into custody or just appears "missing" after reaching customs.  In the event an order does not reach you because of customs issues, we will refund you 50% of the order total.  Please understand, if you are from out of the USA and are placing an order, there is risk of loss.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@global-vapor.com or mailing us at:

Global Vapor Supply
1603 Route 9, Suite 2, Halfmoon, NY  12065

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Bigcommerce

Our store is hosted on Bigcommerce Pty. Ltd. Shopping Cart Software. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Bigcommerce's data storage, databases and the general Bigcommerce application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Bigcommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Bigcommerce’s Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Bigcommerce software uses cookes to enhance your experience. You can choose if you want to opt-out of cookies or not.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence and are of legal smoking age in your state or province of residence.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact technical support at support@global-vapor.com or by mail at

Global Vapor Supply
ATTN Tech Support
1603 Route 9, Suite 2, Halfmoon, NY  12065